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Customer Experience Logistics Specialist

Ashley Distribution Services, LTD
Charlotte, NC, United States

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Description

Customer Experience Logistics Specialist

Location: Charlotte, NC (onsite)


Summary: The Customer Experience Logistics Specialist will be responsible for providing exceptional service to internal and external customers using phone, chat, text, and email. This position works closely with Freight Operations, Account Management, Customer Service, and other teams to ensure deliveries and questions are dealt with most professionally. The Customer Experience Logistics Specialist will also monitor the various Ashley Distribution Centers to ensure on-time loading by reaching out to carriers to position equipment timely, confirm pick-up appointments, and reschedule with our external customers.


Responsibilities

Communicate professionally with internal and external customers throughout the business day using various methods while simultaneously using the computer to check on delivery information and other information requested by the customer.

Receive inbound phone calls from customers with questions and concerns about their incoming deliveries that have been assigned a trip.

Coordinate with carriers and make outbound phone calls to external customers to advise of and confirm any reschedules of their deliveries due to various reasons

Effectively move from one cell to the next, treating each caller as the most important and providing undivided attention and assistance.

Proactively reschedule deliveries to external accounts as needed.

Monitor each of our distribution centers in the United States in AS400 to ensure on-time loading. This includes reaching out to carriers to position equipment promptly and confirming the driver assigned for on-time delivery while monitoring departure trips from each distribution center.

Empathize with internal and external customers and use problem-solving skills to create a solution that best meets both the customer’s and the company’s needs.

Communicate company and departmental issues and goals with various departments.

Demonstrate the company’s core and growth values in the performance of all job functions.


Who Are We?

We offer competitive pay and excellent benefits!

We are a multi-billion-dollar company and the largest manufacturer of furniture in the world and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.

Growth-Focused is one of our core values. We are dedicated to helping you grow with us through training, mentoring, coaching, and investing in the latest design tools, production equipment, and new technologies.

Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.

Millions of dollars are contributed annually to local and national charities as we seek to improve people’s lives worldwide. 

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals Only.

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