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Customer Service Supervisor

Ashley Furniture Industries, LLC.
Arcadia, WI, United States

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Description

Do you love helping others? Are you a problem-solver who likes to find creative solutions to help others? Do you want to take that creativity and work for a World-Class organization?

Then apply today to our Customer Service Team at Ashley Furniture – the number one retailer of furniture and bedding in the United States!

There is only one boss: The Customer. Our Customer Service team promotes a positive, customer-centric environment by providing practical and impactful service to achieve consumer, business and employee satisfaction!

Customer Service Supervisor

What Will You Do?

You will be responsible for leading a team of Customer Service Representatives to provide excellent customer service to our internal and external customers while keeping the needs of the customer and the company top of mind. As needed, you will handle difficult customers and/or situations while utilizing exceptional problem solving and negotiation skills to find the best possible resolution.

What Do You Need?

·Associate degree in Business Management or related field

·3 years’ experience in a call center environment, Required

·Strong leadership and relationship building skills

·Excellent time management and organizational skills

·Excellent oral and written communication skills

·Proficient computer skills, including experience with Microsoft Office Suite, internet

·Manage multiple tasks and priorities simultaneously  


    Who Are We?

    ·We offer competitive pay and excellent benefits!

    ·We are a multi-billion dollar company and the largest manufacturer of furniture in the world, and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.

    ·Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.

    ·Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.

    ·Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world. 

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