Ashley Furniture Industries, LLC.
Arcadia, WI, United States
This job posting is no longer active.
Do you love helping others? Are you a problem-solver who likes to find creative solutions to help others? Do you want to take that creativity and work for a World-Class organization?
Then apply today to our Customer Service Team at Ashley Furniture – the number one retailer of furniture and bedding in the United States!
There is only one boss: The Customer. Our Customer Service team promotes a positive, customer-centric environment by providing practical and impactful service to achieve consumer, business and employee satisfaction
Customer Experience Quality Assurance Supervisor
What Will You Do?
The Customer Experience Quality Assurance Supervisor will oversee Quality Assurance Agents that will work with the customer service teams including contact center representatives, supervisors, and leadership to analyze contact quality and processes to improve quality, reduce variation and increase throughput. The CX Quality Assurance Supervisor will review processes as well as collect and analyze data to ensure processes and services meet specifications. Through this analysis, the CX Quality Assurance Supervisor will develop and educate employees and customer service supervision on the appropriate and standard processes and procedures to ensure specifications are met.
This position will exhibit superior customer service by having profound knowledge of product and vendor warranties as well as a full understanding of customer service procedures within the company.
What Do You Need?
Who Are We?