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Senior Application Support Analyst

Ashley Furniture Industries, LLC.
Arcadia, WI, United States

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Description

Are you a technology buff with a strong understanding of data who can think outside the box? Does the thought of taking a company into the Industry 4.0 revolution get you excited? Do you want to take that excitement and knowledge and work for a world-class organization?

Then apply today to our IT team at Ashley Furniture – the World’s Largest Furniture Manufacturer!

Our IT team combines a highly skilled workforce, the most advanced equipment available, and incredible computer optimization to create one of the most agile operations in the industry!

Senior Applications Support Analyst-

This position can be based out of Tampa, Florida, Advance North Carolina, Arcadia, Wisconsin or Colton, California

What Will You Do?

You will be responsible for providing technical and problem resolution support on all of Ashley Furniture’s applications across the globe with the goal of maximizing service availability and satisfaction for all internal and external customers. This position is also responsible for delivering clear, concise, timely communication to our customers to ensure their confidence in our team’s passion to provide them with the best customer experience possible.

You will be accountable for providing timely and effective support and escalation for Ashley Furniture’s systems, software and associated products.

What Do You Need?

• 2-5 years of experience in application support, Required. 

  • Bachelors degree in computer science or related field highly preferred or equivalent work experience. 

• Knowledge of web applications, mobile applications, desktop applications highly preferred.

• Experience with coding in .NET, SQL, Java, C#, VB highly preferred.

•Analytical and problem-solving skills

•Working knowledge of Continuous Improvement

•Handle multiple projects simultaneously within established time constraints

•Knowledge of ITIL Support Standards highly preferred.

Position hours include Monday to Friday 8am to 5pm with on call every other month for 7 days including weekends.

 

Who Are We?

  • We offer competitive pay and excellent benefits.
  • We are a multi-billion-dollar company and the largest manufacturer of furniture in the world, and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.
  • Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.
  • Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.
  • Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world.
  • We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only. #LI-2033444166-SR1

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