Exchange/O365 Engineer

Description

Position: Exchange/O365Engineer

Locations: Tampa, FL (Preferred), Other locations, Advance-NC, Mesquite-TX

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Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries.

Summary

 Primary Job Functions:

Strong knowledge of state of the art messaging and collaboration systems hardware, software techniques, and concepts including Exchange, Teams, Electronic Faxing, Web Conferencing

• Working knowledge of Scripting in PowerShell
• Working Knowledge of Biscom Fax Server
• Ability to troubleshoot complex routing issues within a cloud and on-premise solutions.
• Ability to troubleshoot and help solve problems utilizing log searches and email tracing.
• Document troubleshooting instructions
• Assist on hardware/software/security projects; ensure projects are completed on-time and within budget
• Manage issue tracking and status reports
• Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
• Install, support, configure, evaluate, maintain, monitor, and analyze systems and software in a client network environment
• Perform application upgrades, security patching, and platform updates

• Technical documentation skills
• Solid customer service skills
• Identify information technology opportunities to enhance systems and processes
• Complete other assignments and special projects as requested.




Job Qualifications

Education:	Education – BS in Computer Science, Engineering, or equivalent experience
Experience:	7+ years’ experience with Office 365 and Microsoft Exchange (on-premise and Cloud) 5+ years of Microsoft Windows experience
Knowledge, Skills:	Ability to work within a team environment as well as independently Excellent written and oral communication and listening skills Exceptionally self-motivated and directed Good time management skills Strong Background in Desktop support Strong understanding of Group Policies Strong knowledge of MS Office, Windows Ability to articulate ideas to both technical and non-technical addressees Ability to explain complex technical issues in a way that non-technical people may understand Strong knowledge of Windows Systems, Exchange, and Office 365. Working knowledge of ITIL

Schedule Expectations

1.Up to 5% travel

2.Flexible and willing to work extended hours when necessary