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Retail Operations Training Manager

Ashley Global Retail, LLC
Tampa, FL, United States

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Description

The Retail Operations Training Manager partners with senior leadership to identify and drive key areas of operational learning opportunities for Retail and Centralized Offices to aid in the achievement of the Company’s brand, customer service, operational, financial and sales objectives. This involves the management and development of materials in print, digital formats, e-learning courses and utilizing a single-source platform for storing and accessing training materials. This position develops and manages the Retail Operations Training Specialist who assists with the development and execution of training materials and resources. The Retail Operations Training Manager provides direction for the planning, implementation, management and evaluation of operational training materials that support and increase employee productivity and capability as well as organizational effectiveness. This position manages the continuous improvement of training programs for enterprise-wide Retail. 

Responsibilities:

  • Manages the development and implementation of new hire onboarding for Retail and Centralized Office Supervisors and Customer Service Representatives by partnering with enterprise business leaders
  • Directs the design of training in accordance with Ashley Brand Standards by using a variety of multi-media sources to deliver training (print, video, e-learning etc.)
  • Manages and develops engaging ongoing training methods and programs (ex; workshops) that educate Retail employees on a continuous basis covering a multitude of topics (SOPs, Policies Customer Service, Compliance)
  • Work cross-functionally with various departments ensuring business objectives are meet through training and education
  • Work with multiple departments to understand current and new processes, policies and procedures
  • Proactively lead and manages operational training by identify issues before they become problematic
  • Consistently reviews existing training materials and resources to ensure effectiveness and relevance in order to maintain operational goals
  • Manages the consistent unification of operational training across all enterprise Retail and Centralized Office locations.
  • Monitors training compliance/tracking by managing programs that track training progress and completion. Deliver’s reporting to retail leadership ensuring compliance and identify trends locally and/or at the enterprise level that need to be addressed
  • Travel to Retail stores and Centralized Offices to observe and monitor training effectiveness
  • Coordinate and manage the work of employees by directing members of the team to meet the area’s goals. Audit regularly to ensure standard operating procedures are being adhered to

Qualifications:

  • Bachelor’s Degree in Education, Instructional Design, Organizational Development, or related field
  • 5+ years’ experience developing training for employees in a retail and/or corporate environment
  • Supervisor Management Experience
  • Expert knowledge in retail and store operations
  • Knowledge of adult learning principals
  • Knowledge of e-learning and computer-based training
  • Strong communication, presentation and facilitation skills
  • Strong project management and creative thinking skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills

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