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Ecommerce Account Receivable Specialist

Ashley Furniture Industries, LLC.
Tampa, FL, United States

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Do you have innate problem-solving and analytical skills with the ability to self-manage and an intellectual curiosity always leading you to continue to learn and advance? Do you want to take those skills and passions and apply it to a world-class organization?

Then apply today to our Finance Team at Ashley Furniture – the World’s Largest Furniture Manufacturer!Our large in-house finance team strives daily to take our multi-billion-dollar business to the next level!

E-Commerce Accounts Receivable Specialist - Brandon, FL or Arcadia, WI

What Will You Do?

You will be responsible for Accounts Receivables for ecommerce; validation and research of both debit and credit balances, with the ability to correct as needed; daily balancing and month-end journal entries. Work with credit card companies and third-party financing companies to resolve customer disputes and work with customers on the collection process of past due accounts. 

Respond to customer inquiries regarding orders, billing inquiries and credit card issues. Document customer concerns and escalate according to established standard operating procedures. Additionally, this position will review requests, contact customers to clarify requests and ensure all necessary information is included and may route requests to the appropriate department. 

Maintain prompt, efficient and accurate data entry to ensure customer issues are solved timely and exhibit superior customer service. Coach and assist other members of the team with difficult customer situations and escalated issues. 

What Do You Need?

  • Associate Degree in an accounting related field or equivalent work experience 

  • 3 years’ experience in accounting, Preferred

  • Basic knowledge of credit card processing

Who Are We?

  • We offer competitive pay and excellent benefits.

  • We are a multi-billion-dollar company and the largest manufacturer of furniture in the world and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.

  • Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.

  • Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.

  • Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world.

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

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