Ashley Furniture Industries, LLC.
Arcadia, WI, United States
Do you love helping others? Are you a problem-solver who likes to find creative solutions to help others? Do you want to take that creativity and work for a World-Class organization?
Then apply today to our Customer Service Team at Ashley Furniture – the number one retailer of furniture and bedding in the United States!
There is only one boss: The Customer. Our Customer Service team promotes a positive, customer-centric environment by providing practical and impactful service to achieve consumer, business and employee satisfaction
Customer Experience Quality Assurance Agent
What Will You Do?
You will work with the customer service teams including contact center representatives, supervisors, and leadership to analyze contact quality and processes to improve quality, reduce variation and increase throughput. You will will work with the Quality Assurance Supervisor to review processes as well as collect and analyze data to ensure processes and services meet specifications. Through this analysis, CX Quality Assurance Agents will assist the CX Quality Assurance Supervisor to educate employees and customer service supervision on the appropriate and standard processes and procedures to ensure specifications are met.
What Do You Need?
Who Are We?