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Mac-Endpoint Support Level-II

Ashley Furniture Industries, LLC.
Tampa, FL, United States

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Description

Help us help our customers realize their dreams of a beautiful home! -Join The #1 Furniture Company-Join The #1 Furniture Brand. Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries.

  • The Mac Endpoint Support Specialist will be responsible for supporting day-to-day MacOS and iOS devices across the Ashley enterprise, with emphasis on the Ybor, FL, location.
  • Troubleshooting Mac issues, helping to load new applications onto the Mac endpoints, troubleshooting network and application issues, addressing Mac performance issues and connectivity issues, assisting with a variety of how-to inquiries from end-users, etc.
  • Troubleshooting and support for all IT-related topics and anything else our customers need help with software, SaaS applications, engineering development systems, laptops (mac/win), Wi-Fi, VPN, conference room AV equipment, peripherals, etc.
  • Assist with new hire onboarding including future Mac imaging and configurations.
  • Work with vendors to resolve technical problems with desktop computing equipment and software.
  • Coordinating with Endpoint Standards and IT Purchasing to order/procure MacOS and iOSequipment, maintaining vendor relationships, and assisting with inventory management for all IT hardware and software.
  • Work closely with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments and provide world-class customer service.
  • Analyze existing processes, suggest, and make improvements, and implement business processes where none exists.
  • Individual will report on-site every day in Ybor, FL. They will help with any Mac-related incidents on computers that come through the queue via Cherwell.
  • Manage Apple assistance, Mac lifecycle management, and/or repairs of Macbooks.
  • Helping some Window incidents rarely as well, but their main responsibility will be Mac products.
  • 4+ years of experience in supporting and troubleshooting MacOS devices.
  • Experience with Windows device support - such as imaging via SCCM a plus.
  • Experience with installing Windows software, O365 apps, and updates, as well as 3rd party apps.
  • Familiarity with routers, switches, and firewalls as related to troubleshooting endpoint devices.
  • 4+ years of experience troubleshooting MacOS devices
  • Experience working within the Jamf tool is required.
  • · Bachelor's degree preferred.HS Diploma required.
  • · Microsoft or A+ Certification a plus. Apple Certification(s) is a definite plus.
  • · Self-motivated and able to work with limited supervision.
  • · Desire to learn and support the latest technologies.
  • · Excellent verbal and written communication skills
  • · Excellent teamwork skills
  • · A love of documentation and process improvement a plus
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