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Customer Service Manager

Ashley Global Retail, LLC
Tampa, FL, United States

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Description


Do you love helping others? Are you a problem-solver who likes to find creative solutions to help others? Do you want to take that creativity and work for a World-Class organization?

Then apply today to our Customer Service Team at Ashley Furniture – the number one retailer of furniture and bedding in the United States!

There is only one boss: The Customer. Our Customer Service team promotes a positive, customer-centric environment by providing practical and impactful service to achieve consumer, business and employee satisfaction!

Customer Service Manager

What Will You Do?

You will be responsible for planning and managing the day-to-day operational activities and resources in the Customer Care contact center. The customer service manager will provide wise and sound decisions for customer enhancement and employee development. This role focuses on all aspects of customer satisfaction and care as well driving change and encouraging growth to achieve the company mission of “world class customer service.”

What Do You Need?

·Bachelor’s degree in Business Management or related field

·5 years’ experience in Customer Service, Supervision or a combination Required

·Profound knowledge of product planning and customer service processes

·Excellent oral and written communication skills 

·Excellent time management and organizational skills

·Effective coaching, guiding, and development skills

·Proficient computer skills, including experience with Microsoft Office Suite, internet

·Manage multiple tasks and priorities simultaneously 


    Who Are We?

    ·We offer competitive pay and excellent benefits!

    ·We are a multi-billion dollar company and the largest manufacturer of furniture in the world, and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.

    ·Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.

    ·Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.

    ·Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world. 

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