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Customer Service Account Specialist

Ashley Furniture Industries, LLC.
Arcadia, WI, United States

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Do you love helping others? Are you a problem-solver who likes to find creative solutions to help others? Do you want to take that creativity and work for a World-Class organization?

Then apply today to our Customer Service Team at Ashley Furniture – the number one retailer of furniture and bedding in the United States!

There is only one boss: The Customer. Our Customer Service team promotes a positive, customer-centric environment by providing practical and impactful service to achieve consumer, business and employee satisfaction!

Customer Service Account Specialist

What Will You Do?

You will be primarily responsible for managing the accounts within an assigned geographic territory. This position will generally handle a variety of small to medium sized accounts, with the typical territory size under $100 Million. This position is responsible for the overall account base management to ensure orders are valid, request dates are accurate, available orders are shipped promptly and more. This position works closely with sales, supply chain planning, credit, transportation, distribution and other team members to ensure that customer orders, deliveries and questions are dealt with in the most professional manner.

You will also be responsible for ability assist inbound callers with a variety of needs surrounding product availability, orders, deliveries, direct ship claims and more. The Customer Service Account Specialist is also responsible for addressing and resolving customer problems, issues and concerns in a matter that is satisfactory for the customer as well as the company, while keeping customer retention top of mind.

What Do You Need?

    • Associate Degree in Business Related Field, or equivalent work experience, Required
    • 1 year experience in an office environment in Customer Service, Collections, Account
    • Management, or related area, required
    • Excellent time management and organizational skills
    • Excellent oral and written communication skills
    • Proficient computer skills, including experience with Microsoft Office Suite, internet
    • Manage multiple tasks and priorities simultaneously 

    Who Are We?

    • We offer competitive pay and excellent benefits!
    • We are a multi-billion dollar company and the largest manufacturer of furniture in the world, and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.
    • Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.
    • Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.
    • Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world.

    We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only. 

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