Customer Service Wholesale Lead

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Description

Do you love helping others? Are you a problem-solver who likes to find creative solutions to help others? Do you want to take that creativity and work for a World-Class organization?

Then apply today to our Customer Service Team at Ashley Furniture – the number one retailer of furniture and bedding in the United States!

There is only one boss: The Customer. Our Customer Service team promotes a positive, customer-centric environment by providing practical and impactful service to achieve consumer, business and employee satisfaction!

Customer Service Lead

What Will You Do?

You will be responsible for providing exceptional service to internal and external customers primarily via phone and email. This position works closely with sales, supply chain planning, credit, transportation, distribution and other team members to ensure that customer orders, deliveries and questions are dealt with in the most professional manner. In addition, you will be responsible for providing guidance and support to representatives and spending a majority of the work day listening to customer concerns and trouble-shooting to solve problems to ensure customer satisfaction.

What Do You Need?

·High School Diploma or equivalent

·3 years’ experience in Customer Service or related field

·Excellent oral and written communication skills 

·Excellent time management and organizational skills

·Excellent coaching and support skills to assist your team

·Professional telephone etiquette 

·Proficient computer skills, including experience with Microsoft Office Suite, internet

·Manage multiple tasks and priorities simultaneously 

·We offer competitive pay and excellent benefits!

·We are a multi-billion dollar company and the largest manufacturer of furniture in the world, and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.

·Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.

·Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.

·Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world. 

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.