Ashley Global Retail, LLC
East Point, GA, United States
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The In Home Services Technician is responsible for repairing and restoring damaged furniture, involving case goods, leather, synthetics and upholstery pieces, in the customer’s home.The associate identifies the level of repair needed, determines the type of tool, equipment and parts needed for the repair and performs the repair per standard operating procedures.Once the repair has been completed, the associate ensures the customer is satisfied with the repair. The In Home Services Technician is accountable for providing service that meets company standards and exceeds customer expectations.Overall, the In Home Services Technician contributes to the Ashley high performance culture by modeling our core values and engaging in activities that keep the Ashley brand as the #1 home furnishings market leader in style, selection, quality and value.
Scope:Low—Performs duties within scope of established policies,procedures and objectives with minimal supervision. Analyzes routine problems and uses independent judgment within accepted practices to achieve desired result.Has frequent external interaction to provide customer service, technical information or procedural explanations; most relationships are external to the work unit.
Primary Job Functions
o Testing and mixing colors to find exact match,
o Fabricating leather, upholstery, or frame material and corners,
o Applying correct grain patterns, filling dents and scratches using appropriate material,
o Replacing any necessary parts, and refinishing with appropriate stain and top coat.
·Maintains a professional appearance and provides a positive company image to the public.
Secondary Job Functions
The associate will work a minimum of 40 hours per week, which includes weekends, holidays and evenings.Hours may increase during specific events, holidays or blackout periods, or to meet other business needs.Regular attendance on the assigned route in accordance with these expectations is an essential function of the job and all job functions are performed at the designated location, including the customer’s home.
·High school diploma, GED or equivalent required.
·Ability to adapt to frequent changes in work environment.
·Ability to follow instructions, respond to direction and follow through to completion.
·Ability to resolve problems; ability to display professionalism at all times, even under stress.
·Ability to work independently, with minimal supervision.
·Ability to communicate in Spanish, preferably.