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Retail Distribution Center Operations Coordinator

Stoneledge Furniture, LLC
Colton, CA, United States

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Description

We are a continuous improvement company. We're looking for a talented and passionate individual to join our company and to lead/train our Local Customer Care department to greater heights

Provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing customer service workers. Maintain open schedule, utilize teamwork. Guide and Encourage a group of employees. Inspire , Motivate, and provide suggestions to hep their team member reach certain goals at work.

Demonstrate the Company’s Core and Growth Values in the performance of all job function

Flexible Schedule

Conducts Team meetings to update member on best practices and continued expectations

Manage the operation and admin

Lead and Motivate the team

Solve Problems

Train new customer service team members

Monitor average call length and overall volume

Listening to individual calls to ensure quality

Leading performance reviews

Creating reports for the manager

Suggesting new procedures to improve customer service

Motivating customer service team to meet goals

Meet and correlate with Enterprise management

Creating intervention and improvement plans for team members

Communication Skills -often communicate with a wide range of people including customer service team members, managers, director, and clients.

Collaboration Skills -encourage colleges go work together

Requirements

· Computer Skills

· Time management skills

· Problem Solving Skills

· Training skills

· Possible travel Product Knowledgeability to search and review product effectively

· Good PC Skills

    · Excellent communication

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